Refund and Return Policy

Thank you for shopping at Champion Pride. We are committed to providing high-quality equestrian and polo lifestyle products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are non-returnable:

  • Gift cards
  • Custom-made or personalized items
  • Items marked as final sale

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a Return Merchandise Authorization (RMA) number.
  2. Clearly write the RMA number on the outside of the package.
  3. Ship the item to the address provided by our customer support team.

You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support team at [Your Contact Information]. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund.

6. Exceptions

Certain situations may warrant exceptions to this policy. Please contact our customer support team at [Your Contact Information] to discuss any specific circumstances.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].